Flawless Pet Shipping & Returns

Last Updated: August 23, 2024

Thank you for choosing Flawlesscuties.com! We are committed to providing you with an exceptional shopping experience from browsing to delivery and beyond. Below are our comprehensive shipping and returns policies designed to ensure your satisfaction at every step.

Shipping Policy

1. Worldwide Free Shipping Within 2kg

1. Eligibility: Enjoy free shipping on all orders over $99.00 (before tax) worldwide. This offer is automatically applied at checkout, with no promo code required.
2. Weight Limit: Orders under 2kg qualify for free shipping. For orders exceeding 2kg, a modest charge of $9.90 per additional kilogram applies, ensuring your pet’s favorites arrive swiftly at your doorstep.

2. Standard Shipping

1. Cost: Orders under $99.00 are subject to a shipping fee based on destination, weight, and package dimensions.
2. Processing Time: Orders are typically processed within 1-2 business days.
3. Delivery Time: Expect delivery within 5-15 business days post-shipment, depending on your location. Note that orders typically leave our warehouse 2-4 business days after the order is placed.

3. Expedited Shipping

1. Availability: Most products qualify for expedited shipping at an additional charge, available during checkout.
2. Processing and Delivery: Expedited orders are processed and shipped within 1 business day, with delivery expected within 5-10 business days.

4. General Shipping Information

1. Processing Times: Shipping times begin once the order leaves our warehouse. We aim to minimize waiting time by efficiently processing and shipping your order.
2. Tracking: Once your order ships, you will receive a tracking number via email, allowing you to monitor your package’s progress.

Return Policy

At Flawlesscuties.com, your satisfaction is our priority. If you’re not entirely pleased with your purchase, we’re here to facilitate a smooth return or exchange process.

1. Return Window

1. Timeframe: Items must be returned within 30 days from the delivery date.
2. Condition: Returned items must be in new, unused, and unopened condition, including all original packaging and accessories.

2. Return Process

1. Initiate a Return: Contact us at [email protected] to obtain a Return Authorization Number (RAN).
2. Package Your Return: Securely pack the item in its original packaging, including the RAN, your order number, name, and reason for the return.
3. Ship the Item: Use the address provided by our customer service team. Please note that return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., incorrect or defective item).

3. Refunds and Exchanges

1. Refunds: Refunds will be processed to the original payment method within 10 days of our receipt of the returned item. If your order did not qualify for “free shipping” or if the item is marked as “return to sender,” initial shipping costs may be deducted from your refund.
2. Exchanges: To exchange an item, please return the original item for a refund and place a new order for the desired item.
3. Damaged/Defective Items: If your order arrives damaged or defective, we will replace it at no additional cost. Please inspect your order upon delivery and note any visible damage as “Possible Freight Damage.”

4. Damaged / Defective Products

1. At Delivery: If you notice possible freight damage, mark it on the delivery receipt and contact us immediately for further assistance.
2. Product Examination: Upon receipt, examine your products. Many issues can be resolved without needing to return the item. For ongoing issues, please contact us or the manufacturer’s customer service.

Important Notes

1. Shipping Fee Refunds: Initial shipping fees are non-refundable unless the return is due to our error or a defective product. For items with “Free Shipping,” the cost of shipping may be deducted from your refund if the item is returned.

2. Return Confirmation: It is essential to contact customer service to ensure your return is processed smoothly and efficiently.

3. Limitations: Flawlesscuties.com reserves the right to limit or decline returns and exchanges at our discretion.

4. Non-Returnable Items: Certain items may not be eligible for return due to hygiene, safety, or regulatory reasons (e.g., opened pet food, grooming tools). These restrictions will be clearly stated on the product page.

Contact Us

For further information about our shipping and returns policy or any inquiries, don’t hesitate to reach out to us at:

1. Email: [email protected]
2. WhatsApp: Easily connect with Flawlesscuties.com customer service via WhatsApp using the QR code provided on our website.